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Goals
- Increase beneficiary engagement through the use of outbound audio-visual counseling, fostering a more interactive and personalized experience.
- Utilize the visual element to enhance diagnostic accuracy by providing healthcare professionals with a better understanding of the beneficiary's condition.
- Establish and strengthen trust between healthcare providers and beneficiaries by incorporating a visual component in the counseling process, promoting a more personal and empathetic connection.
- Facilitate the provision of medical advice through audio-visual calls, ensuring a more effective and convenient platform for beneficiaries to receive professional guidance.
- Ensure that beneficiary consent is obtained before initiating an audio-visual call, emphasizing the importance of ethical and patient-centric practices.
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Beneficiary Consent: It is assumed that beneficiaries are willing to provide consent for initiating audio-visual calls for diagnosis and counseling. This assumption is crucial for ensuring ethical and legal considerations related to patient privacy and consent.
Visual Element Benefits: The assumption is that the incorporation of a visual element in counseling will lead to better understanding, trust, engagement, and improved diagnostic accuracy. This assumption forms the basis for the product strategy, emphasizing the importance of visual communication in healthcare interactions.
Requirements
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User interaction and design
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Below is a list of questions to be addressed as a result of this requirements document:
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