Business Requirements Document (BRD) for Outbound Calling Application in 1097 Service Line
Document History
Version | Date | Description of Changes | Author |
1.0 | 2024-06-19 | Initial draft | Rohit Jayaraman |
Table of Contents
- Introduction
- Purpose
- Scope
- Stakeholders
- Functional Requirements
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5.1 Data Integration and Display
Requirement ID | Requirement Description |
FR-DI-01 | Retrieve complaint ID, Complaint Date, Beneficiary Name, State and District, Status of the complaint, Attachment of files, State comments from Grievance. Add option should be there for comments or Remarks in 1097 in outbound services |
FR-DI-02 | Outbound call will be allocated to the beneficiaries who had provided consent for feedback call. |
FR-DI-03 | Display retrieved information in a user-friendly interface for counselors. |
5.2 Consent and Data Sharing
Requirement ID | Requirement Description |
FR-CDS-01 | Consent required for further/feedback call during the GR registration |
5.3 Call Handling
Requirement ID | Requirement Description |
FR-CH-01 | Display allowed call attempts (maximum 3) on the counselor's screen and it should also be configurable from supervisor screen |
FR-CH-02 | Track and display various status i.e., "call not connected" (types specified elsewhere). |
5.4 Beneficiary Interaction
Requirement ID | Requirement Description |
FR-BI-01 | Provide an open text box for counselors to beneficiary feedback and inputs |
5.5 Security and Compliance
Requirement ID | Requirement Description |
FR-SC-01 | Implement security measures to protect beneficiary data according to standards. |
FR-SC-02 | Ensure compliance with data privacy regulations and organizational policies. |
5.6 Data required from GR portal
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