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- Action by Counseling officer:
- The Counselling officers raises consent from the complainant.
- Once consent is obtained, it is recorded in the system and consent is captured and also need to click on OK
- Grievance Portal:
- The recorded consent is displayed in the grievance portal for reference
- Grievance Handling
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- The application should accommodate up to 10,000 complaints per month initially, with scalability for future growth.
7 7. Constraints
- The application must integrate seamlessly with the existing Grievance Portal and 1097 service line infrastructure.
- Budget constraints require cost-effective solutions for development and maintenance.
88..Assumptions
- The Grievance Portal API will provide reliable and consistent data retrieval services.
- Counselors will undergo training on using the Outbound Calling Application effectively.
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