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Below are the credentials
Role | User Name | Password | Agent ID |
Admin | prateekhemani | Admin@123 | |
Supervisor | slokhaecd | Test@123 | |
Associate | abhiecd | Test@123 | 2004 |
ANM | anikaecd | Test@123 | 2002 |
MO | arunecd | Test@123 | 2003 |
Quality Supervisor | hemaecd | Test@123 |
Step 1 – Supervisor Module
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The Supervisor in an outbound call center is responsible for allocating calls to team members, overseeing the call flow, managing performance, ensuring quality and compliance, and resolving any issues to maintain efficient and effective operations.
Now click on Supervisor
After clicking on Supervisor there appears Supervisor Dashboard in which there are two things
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