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- Integration with C-Zentrix for softphone-based login and call handling.
- SIP configuration for softphone.
- Web-based access to 1097 Helpline UI via the URL: http://uatamrit.piramalswasthya.org:8080/1097ui-v1.0/
- Support for multi-language services (Hindi, English, Telugu, Tamil, Kannada, Marathi, Assamese, Bengali).
- 2.Non-Functional Requirements
- 24x7 availability of the helpline system.
- Secure login and data encryption.
- Seamless integration with external healthcare directory services.
- High availability and real-time data syncing across states.
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- C-Zentrix: Integration for call management, agent login, and role-based dashboards.
- SACS (State AIDS Control Societies): Data exchange for directory services and referral updates.
2. Alerts and Notifications
- Alerts: Immediate action required (system errors, urgent updates).
- Notifications: General updates for calls, campaigns, and office bulletins.
3. User Interface Design
- Simple and intuitive UI for counselors and supervisors.
- Clear segregation between roles and available functionalities (Counselor vs. Supervisor views).
4.Reporting and Analytics
- Real-time dashboards for call management.
- Reports on call performance, referral usage, and feedback resolution.
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