- Purpose of the Document
This BRD outlines the functional and operational requirements for the 1097 National AIDS Helpline, managed by the National AIDS Control Organisation (NACO) to provide HIV/AIDS- related information, counseling, and support through a 24x7 helpline. The solution connects citizens to essential services such as prevention education, grievance redressal, and service referralservice referral.
2. Background
The 1097 National Helpline serves as a comprehensive resource for HIV/AIDS education, providing the following services:
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