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- Login with Username and password
- Click on Login to proceed to Associate dashboard
After login to the Associate screen click on Associate
Dashboard Overview for Agents
Upon clicking on the "Associate" button, the Agent’s dashboard will be displayed, featuring the following essential details:
Agent ID: Each Associate, Auxiliary Nurse Midwife (ANM), and Medical Officer is assigned a unique Agent ID for identification purposes.
Call Statistics: This section provides crucial information related to call activity, including:
a) Call Duration: Total time spent on calls made by the Agent or Associate.
b) Break Time: The number of breaks taken by the Agent or Associate during their call sessions.
c) Free Time: The duration when the Associate is available and has not engaged in any calls during their logged hours.
d) Total Calls: The cumulative number of outbound calls made by the Associate to beneficiaries.
e) Total Calls Answered: The number of calls successfully answered by the beneficiaries.
f) Total Calls Verified: The count of calls that have been verified to ensure smooth operations and service quality.
g) Date and Time: The specific date and time associated with each call handled.
This dashboard provides agents with a comprehensive view of their performance and call management, supporting effective communication and service delivery.
Activity for this week
Outbound worklist
The Outbound Worklist is a curated list of calls assigned by the Supervisor to Associates. This list includes:
- Same-Day Calls: Calls scheduled for the current day.
- Previous Calls: Calls that were made within the last 15 days to 1 month, allowing Associates to follow up with beneficiaries as needed.
This worklist ensures that Associates are efficiently managing their call outreach and following up on important interactions within the specified time frame.
