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- Mother Records: - Mother Records shows the list of calls which was allocated by the Supervisors to the Associate and Associate will make outcall to the Pregnant Beneficiaries and if they are unwilling to talk then the outcall is done to the Husband or Legal Guardian of the Beneficiaries
- Child Records: - Child Records displays a list of calls assigned by Supervisors to Associates, focused on tracking the health and well-being of children. Associates make outbound calls to the parents or legal guardians of the child beneficiaries. If the primary contact is unavailable or unwilling to communicate, the Associate redirects the call to an alternative guardian or responsible family member to ensure follow-up on the child's health services and development milestones.
Call Attempt Number
The Call Attempt Number is a key setting within the Supervisor screen that controls how persistent the system is in reaching beneficiaries during outbound call campaigns. Essentially, it dictates how many times a beneficiary will be called by various associates or ANMs before the system stops trying. This is particularly important when initial calls fail due to disconnections or unanswered calls, ensuring that beneficiaries are given ample opportunity to connect with an available healthcare worker. This setting can be adjusted by supervisors to fine-tune the outreach strategy based on the specific goals of the campaign.
View option
The "View Option" enables users to access and review all beneficiary records uploaded to the Supervisor screen from the RCH portal. and below is the screenshot for the reference
