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ii) Child data: - Child Data refers to a comprehensive set of information related to children, including their health status, immunization records, and growth tracking. This data is sourced sourced from the Reproductive and Child Health (RCH) portal, a government platform that monitors child health services and development milestones. The data is integrated into the system to facilitate outreach efforts, enabling Supervisors to assign calls to Associates who provide necessary follow-ups and guidance to parents or legal guardians regarding the child’s health and well-being.
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The "View Option" enables users to access and review all beneficiary records uploaded to the Supervisor screen screen from the RCH portal. and below is the screenshot for the reference
Action
The "Action" functionality enables Associates, ANMs, or Medical Officers to initiate outbound calls to beneficiaries. This feature ensures effective communication and facilitates prompt outreach for various healthcare needs and support services.
C-Zentrix
C-Zentrix serves as the calling partner supporting the ECD Outbound Call Center. The integration of C-Zentrix with the ECD platform ensures seamless operation and efficient performance of the Call Center Application.
