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- Mother Records: - Mother Records shows the list of calls which was allocated by the Supervisors to the Associate and Associate will make outcall to the Pregnant Beneficiaries and if they are unwilling to talk then the outcall is done to the Husband or Legal Guardian of the Beneficiaries
- Child Records: - Child Records displays a list of calls assigned by Supervisors to Associates, focused on tracking the health and well-being of children. Associates make outbound calls to the parents or legal guardians of the child beneficiaries. If the primary contact is unavailable or unwilling to communicate, the Associate redirects the call to an alternative guardian or responsible family member to ensure follow-up on the child's health services and development milestones.
C-Zentrix
C-Zentrix serves as the calling partner supporting the ECD Outbound Call Center. The integration of C-Zentrix with the ECD platform ensures seamless operation and efficient performance of the Call Center Application.
To initiate an outbound call to a beneficiary, log in to C-Zentrix using the Agent ID provided in the C-Zentrix Bar.
X-Lite
X-lite, the softphone provided by C-Zentrix, is used as the out calling device. The Agent ID entered in the C-Zentrix Bar is utilized by the softphone to initiate outbound calls effectively.
To initiate an outbound call, log in to the softphone using the credentials provided, ensuring that the device is ready for out calling activities.
Call Attempt Number
The Call Attempt Number is a key setting within the Supervisor screen that controls how persistent the system is in reaching beneficiaries during outbound call campaigns. Essentially, it dictates how many times a beneficiary will be called by various associates or ANMs before the system stops trying. This is particularly important when initial calls fail due to disconnections or unanswered calls, ensuring that beneficiaries are given ample opportunity to connect with an available healthcare worker. This setting can be adjusted by supervisors to fine-tune the outreach strategy based on the specific goals of the campaign.
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The "Action" functionality enables Associates, ANMs, or Medical Officers to initiate outbound calls to beneficiaries. This feature ensures effective communication and facilitates prompt outreach for various healthcare needs and support services.
C-Zentrix
C-Zentrix serves as the calling partner supporting the ECD Outbound Call Center. The integration of C-Zentrix with the ECD platform ensures seamless operation and efficient performance of the Call Center Application.
Beneficiary Registration Page
Upon clicking "Outcall," the Beneficiary Registration page will open, displaying key details sourced from the RCH data uploaded on the supervisor screen. These details are highlighted in the screenshot below.
After clicking on Submit the necessary details will be