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If a call is disconnected before the service delivery is completed, the system will automatically reassign the call to the end of the worklist. This ensures that another associate can promptly follow up with the beneficiary to complete the service. This process allows for seamless continuation of service, minimizing interruptions and ensuring that all beneficiaries receive the full intended support.
5. Type of complaint
The Type of Complaint field is used to document any grievances reported by the beneficiary regarding the services provided by ASHA (Accredited Social Health Activist) workers or under the JSY (Janani Suraksha Yojana) scheme. This may include instances where the beneficiary feels they did not receive adequate support or assistance from ASHA workers or in accessing JSY services.
6. Next call attempt date
The Next Call Attempt Date represents the specific date and time requested by the beneficiary for a follow-up call. Once this date and time are selected, the system will schedule the next call accordingly, ensuring the beneficiary is contacted precisely at their preferred time.