104 Helpline in AMRIT
The AMRIT 104 Helpline plays a vital role in improving healthcare accessibility and offering timely guidance for various health concerns. Whether you need health advice, information on medical facilities, or help with grievances, the 104 Helpline serves as a reliable point of contact. By utilizing this service, you can take proactive steps toward maintaining your health and addressing any concerns related to healthcare services.
C-Zentrix Overview
C-Zentrix is a strategic development partner that collaborates with Piramal Swasthya to provide advanced call center solutions for the 104 helpline service. Through its innovative technologies, C-Zentrix enables smooth communication workflows that enhance operational efficiency and service quality in call centers.
The main tool used for this integration is the C-Zentrix App, which is designed to facilitate seamless agent login and management on the 104 call center platform. By leveraging this application and its softphone capabilities, call center agents are able to efficiently handle incoming queries and ensure prompt support for users.
C-Zentrix App Features
The C-Zentrix App provides a user-friendly interface for call center agents, enabling them to log into the 104 application and manage their interactions effectively. Here are the key functionalities of the app:
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Enter all the details under the Accounts section and click on Apply and OK
RO/HAO Login
Health Advisory officer
The Health Advisory Officer is an integral part of the AMRIT 104 Helpline, offering expert health guidance and support to individuals seeking advice on a range of medical and health-related issues. These officers are trained professionals dedicated to ensuring that users receive accurate, up-to-date, and reliable health information tailored to their needs.
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