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- The 24X7 national AIDS helpline call centre is a one stop solution for citizens of India for Comprehensive Information on AIDS, counselling services, information directory/referral service and grievance redressal (complaints and feedback escalation). It will be accessible in eight languages — Hindi, English, Telugu, Tamil, Kannada, Marathi, Assamese and Bengali.Role
Roles in 1097
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Helpline
Below are the roles which are associated with 1097 helpline and who have been supporting in assisting Beneficiaries with the help of call canter application
a) Counsellor
A "counselor" on a helpline like this generally refers to a trained professional who offers guidance, support, and advice to individuals seeking help. These counselors often possess expertise in areas like mental health, psychology, social work, or counseling. Their primary role is to listen attentively, provide emotional support, offer guidance, and sometimes give referrals to appropriate resources or services based on the caller's needs.
b) Supervisor
A medical supervisor is an administrator that takes care of all the organizational tasks, such as managing patient records. are certain responsibilities of supervisor which includes
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iv)Uploading Guidelines
About C-zentrix
C-zentrix is a development partner who has aligned with Piramal swasthya to provide using their services in 1097 call Centre solutions with the help of C-zentrix App as well as softphone.
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