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After transferring the call to Counselling officer the following screen should appear
Login to CO Module (Counselling officer)
Connect to C-Zentrix after login to Medical officer (MO) Module
Take the Beneficiary Consent
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Click on Closure to close the call
Medical Officer Module
The Medical Officer Module in the 104 helpline is designed to enable medical officers to efficiently manage and address health-related inquiries, provide expert advice, and facilitate appropriate medical interventions
Now the call is transferred to Medical officer and below is the module of the Medical officer
Login to MO Module
Connect to C-Zentrix after login to Medical officer (MO) Module
Now the Medical officer screen will open and now appears the Case Sheet option where the following things needs to be selected
When the Medical Officer screen opens, the Case Sheet option becomes available. This section allows the Medical Officer to manage patient cases efficiently by selecting the following key elements:
Present Chief Complaint or Disease Summary
- Record the primary health issue or summarize the patient’s current condition.
Provisional Diagnosis
- Enter a preliminary diagnosis based on the symptoms and medical history provided.
Recommended Action
- Specify the recommended course of action, such as treatment, follow-up, or referral.
Action by Medical Officer (MO)
- Document the steps taken by the Medical Officer to address the patient’s condition, ensuring clarity and accountability.
Symptom Pop-Up
After selecting the Chief Complaint, a Symptom Pop-Up appears. This interface enables the Medical Officer to:
- Review the patient's symptoms in detail.
- Select the appropriate algorithms from the provided list, ensuring that the diagnosis and treatment plan align with standardized clinical guidelines.
Once the Symptoms are selected, the Symptom Results section will appear. This section provides a detailed analysis of the selected symptoms and aids the Medical Officer in the decision-making process.
Key features of the Symptom Results include:
Symptom Analysis
Displays a comprehensive summary of the selected symptoms, helping to identify potential health conditions.
Suggested Diagnoses
Lists possible conditions associated with the symptoms for the Medical Officer to review.
Recommended Clinical Actions
Provides guidance on next steps, such as prescribing medication, advising diagnostic tests, or referring the patient to a specialist or healthcare facility.
The Case Sheet is updated with the Present Chief Complaint, Provisional Diagnosis, Recommended Action, and the actions taken by the Medical Officer (MO) based on the symptom analysis.
Prescription
The Prescription feature in the 104 helpline includes the following details to ensure accurate medication guidance:
Medical officer needs to update all these information
- Drug List: Specifies the prescribed medications.
- Drug Group: Indicates the category or class of the drugs.
- Strength: Defines the dosage strength of the medication.
- Route Description: Describes the method of administration (e.g., oral, injection).
- Frequency: Specifies how often the medication should be taken.
- Number of Days: Indicates the duration for which the medication should be taken.
- Remarks: Provides additional instructions or notes regarding the prescription.
COVID-19 (QC)
If the patient is identified as a COVID-19 case, the COVID-19 (QC) option must be selected. Upon selecting "Yes," the following details are required to be updated:
Travel History
- Record the patient’s travel details, including recent international or domestic travel, and relevant dates.
Symptoms
- Document the patient’s symptoms such as fever, cough, breathlessness, or other COVID-19-related indicators.
COVID-19 Contact History
- Capture information about any known exposure to confirmed COVID-19 cases.
Outcome of Suspected COVID-19
- Update the status of the case, such as whether the patient is confirmed, suspected, recovered, or referred for further testing or treatment.
History
After clicking on History, a comprehensive view of the patient’s history across all applications associated with the 104 helpline will be displayed. This feature leverages interoperability, allowing seamless integration of patient data from various healthcare systems and applications.
The interoperability ensures that information from different platforms, such as Electronic Health Records (EHR), diagnostic systems, and external healthcare applications, is unified and accessible in one interface. This enables healthcare providers to have a complete and accurate picture of the patient’s medical history, promoting more informed decision-making and coordinated care.
Below is a screenshot for reference, illustrating how history from various systems is presented in a unified manner.
Closure Page
Click on Closure page to move to the closure screen and follow the same process which was applicable in Associate and
Counselling officer login
