About 1097 Helpline
- National AIDS Control Organisation steers HIV/AIDS prevention, Treatment, Education, Sensitization and control programmes in India. 1097 National Helpline has been contributing in making people aware about the prevention and educating people on HIV/AIDS. Apart from educating and counselling people who call up to the helpline, the helpline is also enabling people to register their grievances to ensure no one is barred from the services they are supposed to get. Directory information has also empowered people to just reach the helpline and take information on ICTC and ART locations no matter what their language is.The helpline is now well-connected to all the State AIDS Control Societies. SACS teams are being provided with the necessary information and numbers for their respective states.
- The 24X7 national AIDS helpline call centre is a one stop solution for citizens of India for Comprehensive Information on AIDS, counselling services, information directory/referral service and grievance redressal (complaints and feedback escalation). It will be accessible in eight languages — Hindi, English, Telugu, Tamil, Kannada, Marathi, Assamese and Bengali.
- Role in 1097 Helpine
Below are the roles which are associated with 1097 helpline and who have been supporting in assisting Beneficiaries with the help of call canter application
a) Counsellor
A "counselor" on a helpline like this generally refers to a trained professional who offers guidance, support, and advice to individuals seeking help. These counselors often possess expertise in areas like mental health, psychology, social work, or counseling. Their primary role is to listen attentively, provide emotional support, offer guidance, and sometimes give referrals to appropriate resources or services based on the caller's needs.
b) Supervisor
A medical supervisor is an administrator that takes care of all the organizational tasks, such as managing patient records. are certain responsibilities of supervisor which includes
i) Call allocation
ii)Feedback training
iii)Checking campaign
iv)Uploading Guidelines
About C-zentrix
C-zentrix is a development partner who has aligned with Piramal swasthya to provide using their services in 1097 call centre solutions with the help of C-zentrix App as well as softphone.
C-zentrix App
Centrix App is used to connect the agent ID along with their extension numbers so that agent is able to login 1097 application and once Agent ID is entered agent should click on login. find the screenshot of C-Zentrix app