Early childhood development
User guide of complete ECD Application
ECD Portal
http://uatamrit.piramalswasthya.org:8080/ecd-ui-next/login
Below are the credentials
Role | User Name | Password | Agent ID |
Admin | Prateekhemani | Admin@123 | |
Supervisor | slokhaecd | Test@123 | |
Associate | abhiecd | Test@123 | 2004 |
ANM | anikaecd | Test@123 | 2002 |
MO | arunecd | Test@123 | 2003 |
Quality Supervisor | hemaecd | Test@123 |
Step 1 – Supervisor Module
Login with the credentials
Username-Slokhaecd
Password – Test@123
Supervisor :-
The Supervisor in an outbound call center is responsible for allocating calls to team members, overseeing the call flow, managing performance, ensuring quality and compliance, and resolving any issues to maintain efficient and effective operations.
Now click on Supervisor
After clicking on Supervisor there appears Supervisor Dashboard in which there are two things
Activities and configurations
Activities refer to the specific functions or tasks that can be performed, such as monitoring call performance, tracking agent activity, and managing call assignments. Configurations refer to the settings and options that can be adjusted to customize how the system operates, such as setting up call routing rules, adjusting agent permissions, and configuring reporting parameters.
There are different set of configurations under Activities and configurations
a) ECD Data Upload
Clicking on ECD Data Upload enables the manual upload of data from the RCH (Reproductive and Child Health) portal, specifically for information related to mothers and children.
Click on ECD Data upload
After clicking on Data upload the Data upload section will appear which consist of
i) Mother data
ii) Child data
Select the Radio button Mother data or child data to allocate the calls related to the mother or child
Drag and Drop files to browse
Now drag and drop files related to mother and child data
and now the Data is uploaded into the system
b) Agent call allocation
Agent Call Allocation refers to the process by which supervisors assign outbound calls to Associates, Auxiliary Nurse Midwives (ANMs), and Medical Officers, ensuring that each call is directed to the appropriate team member based on their role and expertise.
Under Agent Call Allocation, there are three key categories:
i) Record Type: This category includes records related to mothers and children.
ii) Phone Number Type: This distinguishes between "Self," which refers to the phone numbers of pregnant women or their husbands, and "Others," which pertains to any other related contacts.
iii) Enter Date Range: This specifies the date range for when calls are to be allocated to Associates, ANMs, or Medical Officers.
Click on Submit
Ater clicking on Submit the total Mother records appears which consist of
a) Introductory call Records
b) Low Risk call records
c) High Risk call records
Introductory Calls are assigned to Associates and include the following dropdown options:
a) Role: Set to "Associate," specifying the recipient's role.
b) Allocate To: Provides a list of available Associates to whom the call can be assigned.
c) Allocate Number of Records: Shows the total number of records assigned to the chosen Associate.
c) Call Reallocation
Call Reallocation occurs when calls initially assigned to specific Associates, ANMs, or Medical Officers are redistributed to other team members if they remain uncompleted by the scheduled deadline. This ensures timely follow-up and prevents delays in providing essential healthcare services.
Here there is another option of unallocating the calls to the specific users
Post reallocating or Un allocating the calls there are six important elements which are
- Role
- Agent Name
- Record type
- Phone Number type
- Enter a date range
After Un allocating or reallocating the calls click on Submit
Call Configuration
Call Configuration is a centralized platform where settings and parameters are defined for all calls, ranging from ECD 1 to ECD 21. This configuration process involves mapping specific sections and questionnaires to the login pages of Associates, ANMs, and Medical Officers, ensuring that each user accesses only the relevant information and tasks for their role.
In the Create call configuration page there are list of options which needs to be selected that are
- No of Introduction calls
- No of ANC Calls
- No of PNC calls
- No of ECD calls (Introductory
