In the development of the open-source digital health platform AMRIT, understanding the needs and experiences of frontline health workers is paramount. User research serves as the foundation upon which an effective and user-centric platform is built, ensuring that every feature and design decision is informed by real-world insights.

This section provides a comprehensive overview of the various components integral to conducting effective user research for AMRIT, including AS-IS Process Maps, User Personas, Design Overview, Field Diagnostics Reports, and Field Visit Reports. Each component plays a crucial role in identifying user needs, understanding their workflows, and uncovering pain points within their current practices.

By employing a structured approach that combines qualitative and quantitative methods, AMRIT aims to engage and empower its users—healthcare professionals who are central to the delivery of primary health services. Through this rigorous research process, we strive to create a platform that not only meets the practical demands of frontline health workers but also enhances their overall experience and effectiveness in the field.

In the following pages, we will delve deeper into each research component, best practices for conducting user research, and the methodologies that guide our understanding of user interactions with AMRIT. Together, these elements will ensure that the platform evolves in response to user feedback, thus fostering a healthcare ecosystem that is responsive, adaptive, and user-centred.

We invite developers and stakeholders to engage with this research output as we collectively work towards building a more effective digital health solution that empowers those at the forefront of healthcare delivery.