1. Ticket Details

2. Issue Description

Clearly summarize the issue reported in the ticket.

3. Root Cause Analysis (RCA)

Use one or more of the following techniques for RCA:

• 5 Whys

• Fishbone (Ishikawa) Diagram

• Fault Tree Analysis

• Log/Trace review

• Primary Root Cause Identified:

• Why it happened:

• Why wasn't it caught earlier?

4. Corrective Actions (Fixes for this instance)

Immediate actions to resolve the issue and restore service.

5. Preventive Actions (To prevent recurrence)

Systemic changes, monitoring, alerting, process updates, or automation.

6. Verification of Effectiveness

Describe how you'll verify that the corrective and preventive actions have worked (e.g., logs, metrics, test cases, recurrence check).

7. Lessons Learned

Summarize learnings and recommendations to share with team or org-wide.

8. CAPA Review & Closure