1. Ticket Details

FieldDescription
Ticket IDAMM-1670
SeverityBlocker
CategoryBug
Affected Module / FeatureHWC,  Admin

2. Issue Description

User data could not be retrieved during hwc benficary registration due to a combination of Redis cache miss and lazy-loading failure in Hibernate mapping, leading to system exception.
In the Admin API, serialization of the User entity failed or returned incorrect values when the fields isDeleted and isSupervisor were null.


3. Root Cause Analysis (RCA)


Technique Used: Log/Trace Review


4. Corrective Actions (Fixes for this instance)

ActionOwnerTarget DateStatus
Corrected User entity serialization for PAN and m_UserLangMappings to avoid deserialization issues
Modified isDeleted() and similar methods to use Boolean.TRUE.equals(...) to avoid NullPointerException.

Developer

 

Completed



5. Preventive Actions (To prevent recurrence)

ActionOwnerTarget DateStatus
Add async sequence validation in critical login flowsQA



6. Verification of Effectiveness


7. Lessons Learned


8. CAPA Review & Closure

Reviewed ByDateRemarks