ECD (Early childhood development) User guide

Early childhood development

User guide of complete ECD Application

ECD Portal

http://uatamrit.piramalswasthya.org:8080/ecd-ui-next/login

Below are the credentials

Step 1 – Supervisor Module

Login with the credentials

Username-Slokhaecd

Password – Test@123

Supervisor :- 

The Supervisor in an outbound call center is responsible for allocating calls to team members, overseeing the call flow, managing performance, ensuring quality and compliance, and resolving any issues to maintain efficient and effective operations.

Now click on Supervisor

After clicking on Supervisor there appears Supervisor Dashboard in which there are two things

Activities and configurations

Activities refer to the specific functions or tasks that can be performed, such as monitoring call performance, tracking agent activity, and managing call assignments. Configurations refer to the settings and options that can be adjusted to customize how the system operates, such as setting up call routing rules, adjusting agent permissions, and configuring reporting parameters.

There are different set of configurations under Activities and configurations

a) ECD Data Upload

Clicking on ECD Data Upload enables the manual upload of data from the RCH (Reproductive and Child Health) portal, specifically for information related to mothers and children.

Click on ECD Data upload 

After clicking on Data upload the Data upload section will appear which consist of

   i) Mother data

  ii) Child data

Select the Radio button Mother data or child data to allocate the calls related to the mother or child

Drag and Drop files to browse

Now drag and drop files related to mother and child data 

and now the Data is uploaded into the system 

b) Agent call allocation

Agent Call Allocation refers to the process by which supervisors assign outbound calls to Associates, Auxiliary Nurse Midwives (ANMs), and Medical Officers, ensuring that each call is directed to the appropriate team member based on their role and expertise.

Under Agent Call Allocation, there are three key categories:

i) Record Type: This category includes records related to mothers and children.

ii) Phone Number Type: This distinguishes between "Self," which refers to the phone numbers of pregnant women or their husbands, and "Others," which pertains to any other related contacts.

iii) Enter Date Range: This specifies the date range for when calls are to be allocated to Associates, ANMs, or Medical Officers.

Click on Submit

Ater clicking on Submit the total Mother records appears which consist of 

a) Introductory call Records

b) Low Risk call records

c) High Risk call records 

Introductory Calls are assigned to Associates and include the following dropdown options:

a) Role: Set to "Associate," specifying the recipient's role.

b) Allocate To: Provides a list of available Associates to whom the call can be assigned.

c) Allocate Number of Records: Shows the total number of records assigned to the chosen Associate.

c) Call Reallocation

Call Reallocation occurs when calls initially assigned to specific Associates, ANMs, or Medical Officers are redistributed to other team members if they remain uncompleted by the scheduled deadline. This ensures timely follow-up and prevents delays in providing essential healthcare services.

Here there is another option of Un allocating the calls to the specific users

Post reallocating or Un allocating the calls there are six important elements which are

• Role
• Agent Name
• Record type
• Phone Number type
• Enter a date range 

After Un allocating or reallocating the calls click on Submit 

Call Configuration

Call Configuration is a centralized platform where settings and parameters are defined for all calls, ranging from ECD 1 to ECD 21. This configuration process involves mapping specific sections and questionnaires to the login pages of Associates, ANMs, and Medical Officers, ensuring that each user accesses only the relevant information and tasks for their role.

In the Create call configuration page there are list of options which needs to be selected that are

• No of Introduction calls
• No of ANC Calls
• No of PNC calls
• No of ECD calls (Introductory 
• Enter a Date Range
• No of Attempts 

Section Configuration

In an Early Childhood Development (ECD) application, section configuration consists of a Section Name and Section Description. The Section Name identifies a specific focus area, while the Section Description explains its relevance. All questionnaires are organized within these sections, making it easy for users to navigate and apply the content effectively. Without these sections, creating and managing questionnaires would be challenging, hindering support for children's development.

Questionnaire Configuration

The questionnaire configurations include questions pertaining to Early Childhood Development (ECD), specifically focusing on identifying the type of pregnancy-related calls, such as high-risk pregnancy calls or low-risk pregnancy calls. These questions are structured and organized under the relevant sections mentioned above for comprehensive assessment and reporting.

Create Questionnaire

Under "Create questionnaire" there are two things which are "Rank" and "Questionnaire type" after which need to click on "Add questionnaire "

After clicking on Back it will come to the Main Questionnaire Page

Map Section Questionnaire 

The sections and questionnaires that have been created are mapped accordingly. These mapped sections and associated questions will be displayed on the login page for Associates, Auxiliary Nurse Midwives (ANM), and Medical Officers. This ensures that relevant information is presented to each user role in a structured and accessible manner, streamlining their workflow and access to necessary data.

Create Section questionnaire Mapping 

In the "Create section Questionnaire Mapping there are following steps

1. Select Section Name

    2. Upon selecting the section name, the following list will be displayed:

• Serial No
• Questionnaire Type
• Questionnaire
• Rank

       The Rank is used to prioritize or rank the questionnaire. It is important to note that each rank must be unique and cannot be duplicated.

• Role: The role is selected to ensure the questionnaire is visible only to the designated users. Roles can be:
  • Associate
  • Auxiliary Nurse Midwife (ANM)
  • Medical Officer

    Map Questionnaire

     To map a questionnaire, the process involves linking Parent Questions with their corresponding Child Questions under the same section.

• Parent Questions: These are broader questions that provide general information (e.g., "What is the type of high risk?").
• Child Questions: These offer more specific details related to the Parent Question (e.g., "How many high-risk beneficiaries are there?").

     By mapping them together under a specific section, such as "High-Risk Assessment," both types of questions are shown in a connected manner. This structure ensures they appear                    appropriately in the respective logins, like those of the Associate, ANM, and Medical Officer, enabling role-specific workflows and efficient data collection.

After clicking on Parent Question and Child question the Questionnaire will be mapped

Associate Login

The Associate or Agent in the ECD helpline logs in to make outcalls to pregnant women, providing information on available maternal and child health services. They offer guidance, answer queries, and document interactions to ensure beneficiaries receive the necessary support throughout their pregnancy.

• Login with Username and password
• Click on Login to proceed to Associate dashboard

After login to the Associate screen click on Associate

Dashboard Overview for Agents

Upon clicking on the "Associate" button, the Agent’s dashboard will be displayed, featuring the following essential details:

1. Agent ID: Each Associate, Auxiliary Nurse Midwife (ANM), and Medical Officer is assigned a unique Agent ID for identification purposes.

2. Call Statistics: This section provides crucial information related to call activity, including:

   a) Call Duration: Total time spent on calls made by the Agent or Associate.

   b) Break Time: The number of breaks taken by the Agent or Associate during their call sessions.

   c) Free Time: The duration when the Associate is available and has not engaged in any calls during their logged hours.

   d) Total Calls: The cumulative number of outbound calls made by the Associate to beneficiaries.

   e) Total Calls Answered: The number of calls successfully answered by the beneficiaries.

   f) Total Calls Verified: The count of calls that have been verified to ensure smooth operations and service quality.

   g) Date and Time: The specific date and time associated with each call handled.

This dashboard provides agents with a comprehensive view of their performance and call management, supporting effective communication and service delivery.

Activity for this week 

Outbound worklist

The Outbound Worklist is a curated list of calls assigned by the Supervisor to Associates. This list includes:

• Same-Day Calls: Calls scheduled for the current day.
• Previous Calls: Calls that were made within the last 15 days to 1 month, allowing Associates to follow up with beneficiaries as needed.

This worklist ensures that Associates are efficiently managing their call outreach and following up on important interactions within the specified time frame.