The As-Is process maps developed using the 5W2H procedure (Who, What, When, Where, Why, How, and How much) provide a detailed and structured representation of the current state of a process or workflow. This methodology helps in thoroughly analyzing and understanding the existing process before implementing changes or improvements.
The 5W2H framework focuses on answering the following key questions:
1. Who: Identifies the people or stakeholders involved in the process, including their roles and responsibilities.
2. What: Describes the activities or tasks that are being carried out within the process.
3. When: Specifies the timeline or schedule of events, including the order in which tasks are performed.
4. Where: Pinpoints the locations where the process activities occur.
5. Why: Explores the purpose and objectives of the process, identifying the reasons behind each step.
6. How: Details the methods, tools, and techniques used to execute the process, and how each step is carried out.
7. How much: Quantifies the resources, costs, or efforts involved in the process.
By using this approach, the As-Is process maps visually represent the existing workflow in a clear and comprehensive manner, helping to:
- Identify bottlenecks, inefficiencies, and redundancies.
- Highlight areas where resources are being over or under-utilized.
- Provide a clear understanding of the current state before any improvements are suggested.
These maps are essential for diagnosing issues, aligning stakeholders, and setting the foundation for future process improvements or reengineering efforts.