Laptop Keyboard and Mouse Not Responding:

  1. Check External Devices:
    • If you're using an external keyboard or mouse, ensure they are properly connected and powered on. Try using the laptop's built-in keyboard and touchpad if applicable.
  2. Restart Your Laptop:
    • Sometimes, a simple restart can resolve temporary issues. Press and hold the power button until your laptop turns off, then turn it back on.
  3. Check for Physical Damage or Blockages:
    • Inspect the laptop keyboard and touchpad for physical damage or debris that might be obstructing normal operation. Clean the keyboard and touchpad carefully if necessary.
  4. Check Keyboard and Touchpad Settings:
    • Ensure they are enabled in Windows settings:
      • Keyboard: Go to Settings > Devices > Typing. Make sure "Use the On-Screen Keyboard" is turned off.
      • Touchpad: Go to Settings > Devices > Touchpad. Ensure the touchpad is enabled and adjust other settings as needed.
  1. Update Drivers:
    • Outdated or corrupt drivers can cause keyboard and touchpad issues. To update drivers:
      • Right-click on the Start menu and select "Device Manager."
      • Expand the categories for Keyboards and Mice and other pointing devices.
      • Right-click on each device related to keyboard and mouse (e.g., Standard PS/2 Keyboard, Synaptic Touchpad) and select "Update driver."
      • Choose "Search automatically for updated driver software" and follow the prompts.
  1. Check for Windows Updates:
    • Updates can include fixes for hardware issues. Go to Settings > Update & Security > Windows Update and check for updates.
  2. Check BIOS/UEFI Settings:
    • Sometimes, settings in BIOS/UEFI can affect keyboard and mouse functionality. Restart your laptop and enter BIOS/UEFI settings (usually by pressing a key like F2, Del, Esc during startup). Check for any relevant settings related to keyboard and touchpad, ensuring they are enabled.
  3. Perform System Restore (Windows 10):
    • If the issue started recently, you can try restoring your system to a previous point when the keyboard and mouse were working:
      • Type "System Restore" in the Windows search bar and select "Create a restore point."
      • Click on "System Restore" and follow the prompts to choose a restore point.

If External Devices Work but Internal Ones Don't:

  • Check Device Manager:
    • If the internal keyboard or touchpad are listed with a yellow exclamation mark or under "Other devices," there may be a driver issue. Try updating the driver as described above.
  • Try Safe Mode:
    • Restart your laptop and repeatedly press F8 or Shift + F8 (or F12 in some cases) during startup to enter Safe Mode. If the keyboard and touchpad work in Safe Mode, a third-party software or driver may be causing the issue.

Additional Steps:

  • Check Hardware Connections:
    • For touchpads, ensure the ribbon cable connecting it to the motherboard is secure. You may need to open your laptop carefully to check this.
  • Check for Physical Switches or Function Keys:
    • Some laptops have physical switches or function keys (e.g., Fn + F7) to enable/disable touchpad or keyboard. Ensure they are in the correct stat


  • No labels