1. Ticket Details
| Field | Description |
|---|---|
| Ticket ID |
| Severity | Low / Medium / High / Critical |
| Category | Bug / Outage / Performance / Data Issue / Other |
| Affected Module / Feature |
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2. Issue Description
Clearly summarize the issue reported in the ticket.
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4. Corrective Actions (Fixes for this instance)
| Action | Owner | Target Date | Status |
|---|---|---|---|
Immediate actions to resolve the issue and restore service.
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5. Preventive Actions (To prevent recurrence)
| Action | Owner | Target Date | Status |
|---|---|---|---|
Systemic changes, monitoring, alerting, process updates, or automation.
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Summarize learnings and recommendations to share with team or org-wide.
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8. CAPA Review & Closure
| Reviewed By | Date | Remarks |
|---|---|---|
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