Goals
- Increase beneficiary engagement through the use of outbound audio-visual counseling, fostering a more interactive and personalized experience.
- Utilize the visual element to enhance diagnostic accuracy by providing healthcare professionals with a better understanding of the beneficiary's condition.
- Establish and strengthen trust between healthcare providers and beneficiaries by incorporating a visual component in the counseling process, promoting a more personal and empathetic connection.
- Facilitate the provision of medical advice through audio-visual calls, ensuring a more effective and convenient platform for beneficiaries to receive professional guidance.
- Ensure that beneficiary consent is obtained before initiating an audio-visual call, emphasizing the importance of ethical and patient-centric practices.
- The outbound audio-visual counseling application is implemented to prioritize and enhance patient-centric care. By incorporating visual elements, we aim to provide a more personalized and engaging experience for beneficiaries, fostering a stronger connection between healthcare providers and patients
- The inclusion of visual components in counseling sessions is intended to elevate the accuracy of medical diagnoses. Visual cues can provide healthcare professionals with valuable insights into the beneficiary's condition, leading to more precise and effective treatment plans.
- Building trust is a crucial aspect of healthcare. The visual element in counseling sessions helps establish a more human connection, promoting trust and confidence in the healthcare provider's expertise and advice.
Assumptions
Beneficiary Consent: It is assumed that beneficiaries are willing to provide consent for initiating audio-visual calls for diagnosis and counseling. This assumption is crucial for ensuring ethical and legal considerations related to patient privacy and consent.
Visual Element Benefits: The assumption is that the incorporation of a visual element in counseling will lead to better understanding, trust, engagement, and improved diagnostic accuracy. This assumption forms the basis for the product strategy, emphasizing the importance of visual communication in healthcare interactions.
Requirements
| # | Title | User Story | Importance | Notes |
|---|---|---|---|---|
| 1 | ||||
| 2 |
User interaction and design
- ECD team downloads beneficiary data (ANC/PNC) from RCH portal
- After necessary upload of data coming from RCH Portal, an ANM initiates introductory call to the beneficiary
- ANM collects beneficiary consent for audio visual counselling
- If beneficiary doesn’t agree for video counselling, ANM forwards beneficiary details for audio counselling
- If beneficiary agrees for video counselling, ANM captures the feasible time for video counselling
- Accordingly a video counselling session is scheduled with the beneficiary
Data Retrieval:
The ECD team downloads beneficiary data (ANC/PNC) from the RCH portal.
Introductory Call:
After data filtration, an ANM initiates an introductory call to the beneficiary.
While communicating in the Introductory call the Video consultation feature should be enabled in both page of ANM and Medical officers and it should not be enabled for associates
Consent pop up
Once clicking on Video consultation there should be a consent pop up stating Beneficiary has agreed for video consultation and there should be options of Yes and No in the consent pop up and if Beneficiary does not agree for video consultation then option should be No
Consent Collection:
If Beneficiary agrees for video consultation then SMS should be sent to Beneficiary for video consultation
Counselling Type Determination:
If the beneficiary declines video counselling, forward details for audio counselling.
Video Counselling Scheduling through appointment :
If the beneficiary agrees to video counselling, capture feasible time for the session.
Once the appointment is scheduled the video counselling will be started for the Beneficiary and ANM or Medical officer can communicate to the Beneficiary for video consultation
Appointment Management system
Appointment should have cancel option and it can be rescheduled 30 minutes prior to the actual appointment time
Time Interval between two appointments
There will be a time slot of half an hour between two appointments
Timings of appointment slot
The appointment will be for half an hour and timings are 10 to 6 and beyond 6pm the appointment cannot be scheduled
At the First Instance who will check with the patient for appointment
Beneficiary will check with the appointment through smsthat will be sent to the Beneficiary
As per TRAI outcalls are not allowed after 8 so is there any restrictions should be made after that
Beneficiary should not be able to click post 6 itself
Video counselling data reflecting reports
The Data captured through video consultation should reflect in all the ECD reports which are as follows
Questions
Below is a list of questions to be addressed as a result of this requirements document:
| Question | Outcome |
|---|---|