1. Ticket Details
| Field | Description |
|---|---|
| Ticket ID | |
| Severity | Low / Medium / High / Critical |
| Category | Bug / Outage / Performance / Data Issue / Other |
| Affected Module / Feature |
2. Issue Description
Clearly summarize the issue reported in the ticket.
3. Root Cause Analysis (RCA)
Use one or more of the following techniques for RCA:
5 Whys
Fishbone (Ishikawa) Diagram
Fault Tree Analysis
Log/Trace review
Primary Root Cause Identified:
Why it happened:
Why wasn't it caught earlier?
4. Corrective Actions (Fixes for this instance)
| Action | Owner | Target Date | Status |
|---|---|---|---|
Immediate actions to resolve the issue and restore service.
5. Preventive Actions (To prevent recurrence)
| Action | Owner | Target Date | Status |
|---|---|---|---|
Systemic changes, monitoring, alerting, process updates, or automation.
6. Verification of Effectiveness
Describe how you'll verify that the corrective and preventive actions have worked (e.g., logs, metrics, test cases, recurrence check).
7. Lessons Learned
Summarize learnings and recommendations to share with team or org-wide.
8. CAPA Review & Closure
| Reviewed By | Date | Remarks |
|---|---|---|